Refund Policy
Last updated: July 2026
Before fulfilment starts
If your order hasn't entered fulfilment yet (status “Paid” in your dashboard), you're entitled to a full refund — just email us with your order number.
After fulfilment starts
Once a campaign is in progress, third-party work has already been commissioned. We'll assess the completed portion and refund the unfulfilled balance pro-rata where possible.
Non-delivery
If we fail to deliver a service within a reasonable period beyond the estimated window and cannot remedy it, you'll receive a full refund.
Ranking outcomes
Refunds are not issued for specific ranking positions or traffic levels, as these depend on factors outside any provider's control. What we do guarantee is delivery of the scoped work with a full report.
How to request
Email [email protected] with your order number. Refunds are processed back to the original payment method via PayFast within 5–10 business days.